Frequently Asked Question


We accept all major US credit cards (Visa, Mastercard, American Express, and Discover) as well as debit cards. Unfortunately, we are unable to process credit cards issued outside of the United States at this time.

Please Note: Refunds are issued to the original prepaid cardholder or account. Make sure that your card is registered to the address you want the refund to get sent back order in case of any future issues with your account.

Yes! We are true believers in cryptocurrency that is why we have integrated Coinbase Commerce to accept cryptocurrencies. To pay with crypto head over to the checkout page and under payment method you'll see an option for Coinbase Commerce. After clicking “Complete order”, you will be redirected to Coinbase Commerce to complete your purchase securely.

Our latest update includes a self-cancellation feature. You can cancel any order within 30 minutes of placing it and we'll take care of the rest. After this time, you will need to submit a support ticket to

Please allow 5-7 business days for us to process the cancellation as well.

Tobacco Tax

Beginning July 1, 2022, electronic cigarette retailers will be required to collect a California Electronic Cigarette Excise Tax (CECET) of 12.5% of the retail selling price of e-cigarettes containing nicotine or nicotine-free liquid. The CECET is an excise tax imposed on purchasers of electronic cigarettes and related products.

Starting July 1st, we will be updating its retail tax rate for California customers 9.5% + 12.% for a total of 22%. This change will only apply to customers who have their billing address in California.

For more information please visit Here.


All online orders are shipped from our Henderson, NV location.

We are no longer offering in-store pickup.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout. Please check our Route Package Protection for more information.

Customer Service & Support

Yes. We have partnered with the top distributors and manufactures in the industry to bring you authentic and high quality vape products. Either we get our products from the manufacture themselves or a trusted vape distributor. Each product in our inventory goes under review to ensure the product is up to par with todays standards. Shop with confidence known every one of our products are authentic.

No. In-Store rewards are only redeemable in-store. Our online store uses a completely different rewards system. You can find our online rewards program on the bottom left side of the screen.

Yes. As soon as we get new inventory it is distributed to all of our locations. However, during this process it is possible that one store may have the product and the others don't. For this reason we recommend our customers to call our locations ahead of time before placing a pick up order online.